Refund policy

Return & Exchange Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it, including all original packaging. Proof of purchase is required.

To start a return, please contact us at support@historiclabs.com.

Returns should be sent to:

Historic Labs
501 Main St #413
Huntington Beach, CA 92648

If your return is accepted, we will provide instructions on how and where to send your package. Products sent back without prior authorization will not be accepted.

You can always contact us with any return-related questions at support@historiclabs.com.

Promotional Sales & Discounted Orders

All sales made during promotional events, clearance sales, holiday sales, flash sales, bundle promotions, inventory reduction sales, ambassador discounts, affiliate discounts, influencer promotions, subscription promotions, and any discount greater than the standard 10% email signup discount are considered final sale and are not eligible for return, exchange, store credit, or refund.

Historic Labs reserves the right to determine whether an order qualifies as a promotional sale.

Product Clumping Policy

Historic Labs utilizes premium ingredients that may be naturally hygroscopic, meaning they can absorb moisture from the surrounding environment. Factors such as temperature fluctuations, humidity levels, storage conditions, and shipping conditions outside of our control may result in clumping.

Clumping does not indicate that a product is unsafe, ineffective, contaminated, or defective. Because shipping and storage conditions after products leave our facility cannot be controlled or verified, clumping is not considered a valid reason for a return, exchange, refund, replacement, or chargeback.

Expiration Date Policy

Expiration dates represent the manufacturer's estimate of peak potency and freshness, not product safety.

Products that are approaching, at, or past their listed expiration date are not eligible for return, refund, exchange, replacement, or store credit solely due to the expiration date. Unless otherwise required by law, expiration dates do not indicate that a product has become unsafe for consumption and are therefore not considered a valid reason for a return.

Damages, Defects & Incorrect Orders

Please inspect your order immediately upon delivery and contact us as soon as possible if:

  • You receive the wrong item

  • Your order arrives damaged

  • You believe your product has a legitimate manufacturing defect

We will evaluate the issue and work to make it right when appropriate.

Non-Returnable Items

The following items are not eligible for return, refund, exchange, or store credit:

  • Opened supplement products

  • Products with broken or removed safety seals

  • Products that have been used, consumed, or altered in any way

  • Promotional or discounted sale items

  • Gift cards

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

For food safety, quality control, and consumer protection reasons, Historic Labs cannot accept returns of any supplement product that has been opened, used, consumed, or has a broken safety seal. Once a supplement product has left our facility and its seal has been broken, we cannot verify the handling, storage conditions, or integrity of the contents.

If you have questions regarding a product before purchasing, please contact support@historiclabs.com.

Exchanges

We do not offer direct product exchanges.

If an exchange is approved by Historic Labs, the original item must first be returned and inspected. Once approved, a separate order may be placed for the replacement item.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Historic Labs is not responsible for orders delayed, lost, returned, or delivered to an incorrect address due to inaccurate or incomplete information provided by the customer. If an order is returned to Historic Labs due to an incorrect address, refusal of delivery, or failure to claim the package, any refund issued may be reduced by the original shipping charges, return shipping fees, restocking fees, and other applicable processing costs.

Delivered Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

Historic Labs is not responsible for lost, stolen, misplaced, or missing packages that have been confirmed as delivered by the carrier. Customers should contact the shipping carrier directly to file any necessary claims or investigations regarding delivered packages.

Flavor, Taste & Mixability

Flavor preferences, sweetness levels, texture, mixability, mouthfeel, and individual taste perception are subjective and may vary from person to person.

Dissatisfaction related to flavor, sweetness, texture, mixability, or personal taste preferences does not constitute a product defect and is not a valid reason for a return, refund, exchange, replacement, or chargeback.

Individual Results Disclaimer

Individual results may vary based on factors including, but not limited to, age, body composition, training program, diet, lifestyle, genetics, consistency of use, and overall health status.

Historic Labs does not guarantee specific results from the use of any product. Lack of desired or expected results does not qualify a product for return, refund, exchange, replacement, or chargeback.

Subscription Orders

Customers are responsible for managing, modifying, pausing, or canceling subscriptions through their account portal prior to the next billing date.

Subscription orders that have already been processed, billed, fulfilled, or shipped are not eligible for cancellation, refund, return, exchange, or store credit unless otherwise required by law.

Product Appearance & Manufacturing Variations

Historic Labs products are manufactured using a combination of natural and specialty ingredients. Due to ingredient sourcing, seasonal variations, manufacturing processes, and lot-to-lot production differences, slight variations in color, flavor, aroma, texture, powder density, or appearance may occur.

Such variations are normal, do not affect product quality, safety, potency, or intended use, and are not grounds for a return, refund, exchange, replacement, or chargeback.

Product Storage Responsibility

Customers are responsible for properly storing products according to label instructions after delivery.

Historic Labs is not responsible for product degradation, clumping, discoloration, flavor changes, moisture exposure, melting, or other alterations resulting from improper storage conditions, including but not limited to excessive heat, humidity, direct sunlight, freezing temperatures, or prolonged exposure to environmental conditions.

Refused Deliveries

Orders refused by the customer after shipment may be subject to return shipping charges, carrier fees, processing fees, and other associated costs. Any refund issued for a refused shipment may be reduced by these amounts.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is the result of an error by Historic Labs or a verified manufacturing defect.

Historic Labs reserves the right to deduct any shipping costs, processing fees, or other expenses incurred from the refund amount where permitted by law.

If more than 15 business days have passed since your refund was approved, please contact support@historiclabs.com.

Fraud Prevention & Abuse of Policy

Historic Labs reserves the right to refuse refunds, returns, replacements, exchanges, store credit, future orders, or customer service accommodations when there is evidence of:

  • Excessive return activity

  • Abuse of promotions or discounts

  • Repeated refund requests

  • Suspected fraud

  • Product tampering

  • False claims regarding delivery, product condition, or product performance

  • Violations of this Return & Exchange Policy

Historic Labs reserves the right to limit, suspend, or terminate customer accounts that engage in abusive or fraudulent behavior.

Chargebacks & Payment Disputes

Customers agree to contact Historic Labs at support@historiclabs.com before initiating a chargeback or payment dispute.

Initiating a chargeback or payment dispute for reasons prohibited under this policy, including but not limited to product clumping, flavor preference, subjective dissatisfaction, expiration date concerns, promotional sale purchases, delivered package claims, or lack of perceived results, may result in the denial of future purchases and the submission of all relevant order, shipment, tracking, and policy documentation to the payment processor or financial institution.

Historic Labs reserves all rights to contest fraudulent, abusive, or otherwise invalid chargebacks and disputes.

Limitation of Liability

To the fullest extent permitted by law, Historic Labs' liability for any claim relating to a product purchase shall not exceed the amount paid by the customer for the product in question.

Under no circumstances shall Historic Labs be liable for indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, or inability to use any product.