Return policy
Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@historiclabs.com. Please note that returns will need to be sent to the following address:
135 West 25th Ave
PO Box 6902
San Mateo, CA 94403
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@historiclabs.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.
*Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@historiclabs.com.
CORE VAULES
Honor
Honor is a quality that is highly prized in many cultures. It means doing the right thing, even when it's tough, and standing up for what is just. It's an essential part of a person's character.
Integrity
We value integrity because it leads to honesty and ethical behavior in all of our interactions, and strive to be fair and accountable to one another in all aspects of our community.
Spirit
The community we've built Is based on the mindset that "You can always become a better version of YOU"
Teamwork
Teamwork is a core value that is essential for a community of people to thrive and grow, as it promotes collaboration and support towards common goals.
Obsession
Obsession can be a powerful force for good, driving individuals and communities to pursue their passions with determination and dedication, and to constantly strive for excellence in their chosen pursuits.
Resilience
As a community, resilience is a core value that allows us to come together and overcome challenges, supporting each other and continuing to provide valuable resources and support to one another.
Inspiration
Inspiration is a core value that drives our community to constantly strive for growth, innovation, and positive change.
Commitment
We are committed to fostering a sense of belonging and mutual support within our community.